Privacy policy
Privacy Policy
Prescott & Lane collects only the personal data needed to process your order and run our store, and we never sell it. This policy explains what we collect, why, and your rights.
Prescott & Lane, Delflandplein 488, 2624 GD Delft, the Netherlands, is responsible for your data. Questions: support@prescottandlane.com.
What we collect
|
Data |
Why we use it |
|---|---|
|
Name, shipping and billing address |
Delivering your order |
|
Email address and phone number |
Order updates and customer service |
|
Payment details |
Processing your payment (handled by our payment provider, not stored by us) |
|
Order history |
Returns, refunds and support |
|
Device, browser and IP data, cookies |
Keeping the site secure, improving it and measuring ads |
|
Email address (with your consent) |
Newsletters and offers |
Who we share it with
We share data only with partners who help us run the store: Shopify (our store platform), payment providers, shipping carriers and fulfillment partners, and analytics and advertising services such as Google and Meta. They may use your data only to provide their service to us.
Cookies
We use cookies to keep your cart, remember your preferences and understand how our site is used. You can block or delete cookies in your browser settings. Some parts of the store may not work without them.
Marketing emails
We send newsletters only if you sign up. Every email has an unsubscribe link, and you can opt out at any time.
How long we keep data
We keep order data as long as needed for your order, returns and our legal and tax obligations. After that, we delete or anonymize it.
Your rights
You can ask to see, correct, delete or export your personal data, or object to how we use it. Email support@prescottandlane.com and we reply within 30 days. California residents have additional rights under the CCPA, including the right to know what we collect and to request deletion. You may also file a complaint with a data protection authority.
Security
We protect your data with encryption and access controls. No online system is completely secure, but we work to keep your information safe.
Changes
We may update this policy from time to time. The latest version is always on this page.